Emergency Travel

Emergency response, orchestrated by agentic AI

Every second counts. Every dollar counts.

Groupize orchestrates the entire emergency response — authorization, air, rooms, payment and audit — natively inside the SAP Concur ecosystem, across a marketplace of 200,000 hotels worldwide. aime™, our agentic AI, works around the clock so rooms are secured in minutes rather than requested and waited on.

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Emergency response

What Groupize brings to a response

A response, secured in minutes

200K+

Hotels worldwide in the marketplace, with brand and chain direct connects

18–22%

Average savings on air spend when air runs inside the program

24/7

AI agents working the market continuously, not a desk you queue behind

100%

Visibility across air, hotel and ground for every deployed responder

Simplify travel for every response

Revolutionizing the way responders get where they are needed.

Book any responder, no profile

Send a one-time link and let volunteers, crews, contractors and agency staff book in minutes — no login, no travel profile.

Policy on every trip

Air, hotel and ground stay inside the Surge Blanket policy and budget — enforced automatically, not chased by email.

Pay without the mess

Virtual cards, ghost cards and BTA cover the trip up front, with reimbursements and reconciliation flowing into Concur Expense.

Know where everyone is

Live booking status, flight tracking, itineraries and arrival check-in for every deployed responder — plus total response spend.

Meet aime — agentic AI for emergency travel

Your AI agent works the whole night, so no one has to

aime does not just search — it acts. It connects directly into hotel systems, and where there is no connection it emails and calls properties on your behalf, around the clock, chasing responses until rooms are confirmed. In a storm market where inventory sells out in minutes, that is the difference between crews sleeping in a hotel and crews sleeping in trucks.

Direct system connect

Live availability and instant booking straight into brand and chain systems, across 200,000 hotels worldwide.

Emails on your behalf

Drafts, sends and follows up with unconnected properties until someone answers — no coordinator in the loop.

Calls the front desk

Places voice calls at 3am to confirm rooms no online channel is showing, then books what it finds.

Declaration to rooms

Emergency declaredApprover opens a Surge Blanket: population, geography, dates, policy, budget.

aime works every channelConnected inventory scanned, unconnected properties emailed and called in parallel.

Blocks held automaticallyRooms held near the staging site before they hit the open market, paid on ghost card.

Air booked in ConcurBooking links issued; agency-booked and self-booked flights captured alike.

Crews rotate, rooms stay heldPeople move in and out of held rooms across a long deployment; manifests update themselves.

aime Emergency

Active

Blanket opened — Hurricane response

240 responders cleared · 4 counties · $180 cap

Outreach in progress

118 rooms held · 34 properties emailed · 9 called · 6 replies pending

Air status

64 of 71 flights ticketed in Concur · reminders sent to 7

Exception flagged

No sub-cap inventory in Zone 3 — approval requested

Spend to date

$412,600 of $600,000 authorized · coded to event

Illustrative view of a live response dashboard.

What automation takes off your team

Calling properties one at a time to find availability

Chasing responders who have not booked their flights

Rebuilding rooming lists and air manifests each morning

Approving bookings one by one during the response

Reconciling folios against authorizations afterwards

Reimbursing staff who paid out of pocket in the field

Complete emergency response capabilities

One platform for the whole response — declaration to reconciliation.

Platform

  • Native Concur Travel, Meetings & Expense
  • aime Manager policy engine
  • Surge Blanket approvals
  • All responder & traveler types
  • Agentic AI orchestration

Travel

  • Air, car and hotel booking
  • Instant book & room blocks
  • 200,000 hotel marketplace
  • Direct connects to hotel systems
  • Flight tracking
  • Local ground transportation

Responder experience

  • One-time links — no profile needed
  • Registration sites (aime Sites)
  • Web & mobile app with itinerary
  • Arrival and staging check-in
  • aime Agentic Support

Payments

  • BTA and ghost card
  • Virtual card issuance
  • Responder reimbursements
  • One consolidated invoice per emergency

Reporting & audit

  • Concur Travel & Expense sync
  • aime Budget reconciliation
  • aime Insights reporting
  • FEMA-ready audit export

Duty of care

  • Live traveler tracking, air and hotel
  • Room & air manifest management
  • Crew rotation on long-term stays
  • 24/7 agentic and human support

Security & compliance

Built for enterprise and public sector

ISO 27001

Certified information security management across the platform and operations.

PCI DSS

Compliant handling of card data for ghost card and centralized payment.

FedRAMP

On the roadmap for federal and public sector deployments.

Where the difference shows up

A response does not begin with a booking

It begins with deciding who is authorized to travel, where, under what policy and against what budget. Lodging networks solve one leg. The authorization, the air, the payment and the audit trail get left to spreadsheets, phone trees and reconciliation weeks after the storm.

One Surge Blanket approval sets the rails for the whole emergency. From that moment aime books air through your Concur Travel program, secures rooms across 200,000 hotels through direct connects, pays centrally, and produces a reimbursement-ready record.

Case study · Government of Canada

47,000

Housing 47,000 Ukrainian refugees for the Government of Canada

A displacement response at national scale, run on the same platform described here: authorizations issued against a government-set policy and budget, rooms sourced and held across the marketplace, arrivals and departures tracked as people moved in and out of accommodation over months, and every night paid centrally and reported back to the funding body.

Government-set policyEnforced at booking

Centralized paymentNo guest out-of-pocket

Long-stay rotationArrivals and departures tracked

Full audit trailReported to the funder

Proof in the field · Hurricane Michael

1,400hotels in 24 hours

Sourced across a market a hurricane had already emptied

Every channel worked at once — direct connects into brand and chain systems, outbound email to unconnected properties, and calls placed to front desks through the night. One day from declaration to 1,400 hotels secured, inside policy and paid centrally.

Ready to orchestrate your emergency response?

See how agentic AI secures rooms, books air in Concur, pays centrally and keeps every responder tracked — the whole response on one platform.

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